Yes. Clinicians sometimes become temporarily full, but we always maintain space to accept new clients. If you’d like to work with a specific clinician, let our office know and we will do our best to accommodate your request.

Watermark is a self-pay practice. This means that we do not accept payment for services from health insurance companies. When you work with us, you will pay us directly for the services you receive. We accept cash, checks and debit or credit cards (including HSA cards).

We know that money is an important issue, and we have chosen this model for a number of reasons. When you pay directly for your health care there are no hidden costs or unexpected medical bills. You know exactly what your costs are upfront. Additionally, you have complete control over the course of your treatment; you and your clinician will decide together when you come, and how many sessions you will need rather than your insurance carrier.

If you were hoping to use your insurance, there is good news! Many insurance companies will reimburse for licensed professionals who are out-of-network providers (that's us!)

We understand that working with insurance companies can feel overwhelming, and we will work closely with you to make the reimbursement process as easy as possible.

Most insurance companies require that you submit an out of network claim form along with a detailed billing statement. We can provide you with the claim form that you need and the “superbill” which shows the fees that were paid. When your forms are filled out, you will send in the paperwork (by mail, email, fax, uploading) and your insurance company will process it. The insurance company will directly send you a reimbursement check for the amount that they cover.

If you have more questions, please speak to our office staff, we are happy to help you navigate the self-pay process.

Different services in our practice have a range of fees. Each clinician in our practice sets their own fees for therapy and you should call us directly for that information. This will also be discussed during your first appointment.

Your first step will be to contact our office. You can reach us by phone or email or through our website, whichever is most convenient for you.

Email: office@watermarkpsych.com

Phone: (757) 319-4650

Web: Click the “Contact Us” button at the bottom of this page and complete the form.

Our administrators will respond to you as soon as possible, ask you a few questions to make sure we are a good fit for your needs and set up an initial appointment.

During your first session, you will get to talk about what brings you to therapy. You might share some of your history and you’ll get to know a little about how your therapist approaches the process. Most importantly, you should leave the first session with a general idea of what goals you’ll be addressing while working with us.

Each session lasts around 50 minutes. Sometimes it can go longer if there is a specific need.

The answer to this question is different for each person. On average, most people benefit from between 10-15 sessions over the course of about 3-6 months. Sometimes therapy goes on over longer periods of time. Our job is always to accomplish your goals and send you on your way. You should always know what you’re working on which is established and recorded in your treatment plan.

It’s recommended that you join from a quiet, private location with adequate lighting - most prefer their home or office. For the best connection it’s recommended that you not use public Wi-Fi.

Yes, online therapy has been proven to have similar outcomes to in person therapy. Sometimes utilizing online therapy can help busy people manage logistics and maintain better consistency. Let our office know what works for you.

Most importantly, you should be able to recognize when therapy is helpful. If you have concerns, the first thing you should do is talk to your therapist directly. Sometimes people need to adjust their goals and sometimes people are not ready for the therapy process. Also, its very important that you and your therapist are a good fit. It’s ok to change therapists to get a better fit or to access a different skill set. If we can’t help you, we will do our best to help you find a new option.

At Watermark your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any forms, email communication, or scheduling tools connected to our site.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Watermark Psychological is a mental health practice that provides therapeutic services to individuals, couples, and/or families. We are committed to protecting the privacy of all website visitors and clients.

2. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Name

• Email address

• Phone number

• Any information you submit via contact forms, email, or scheduling systems

b. Automatically Collected Information

• IP address

• Browser type and version

• Referring website

• Pages viewed and access times

• Cookies (see Section 6)

We do not collect therapy session notes or clinical data through the website.

3. How We Use Your Information

We use your information to:

• Respond to inquiries or requests

• Schedule appointments

• Provide information about our services

• Improve our website and user experience

• Communicate with you as necessary

We do not sell or rent your information to third parties.

4. Confidentiality and HIPAA Compliance

If you become a client, any personal health information (PHI) collected or shared in the context of therapy is protected under HIPAA (Health Insurance Portability and Accountability Act).

Please note:
Emails and contact forms submitted through this website may not be encrypted. Avoid sharing sensitive medical or mental health information through these forms.

5. Third-Party Services

We may use trusted third-party services for:

• Scheduling (e.g., Ensora)

• Analytics (e.g., Google Analytics)

These services may collect data as governed by their own privacy policies. We make efforts to partner only with services that comply with data privacy laws.

6. Cookies and Tracking Technologies

Our website may use cookies to:

• Understand how visitors use the site

• Remember user preferences

• Improve functionality

You can disable cookies through your browser settings, though this may affect website functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent for certain uses

• File a complaint with a data protection authority

To exercise these rights, please contact us at: office@watermarkpsych.com

8. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. Use discretion when sharing personal information online.

9. SMS Terms of Service

By opting into SMS, you are agreeing to receive SMS messages from Watermark Psychological Services. This includes SMS messages for customer care (i.e. scheduling or appointment reminders). Message frequency varies. Message and data rates may apply.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with an updated effective date.